Thursday, August 26, 2004
Sunny and beautiful
Dell’s got me all upset again and I haven’t been able to concentrate on my writing. I wish I could just block them out, but they jeopardize my livelihood. Not only does it cause work-related problems, but the stress is taking its toll and manifesting in physical problems – dizziness, disturbed sleep patterns, loss of appetite, shortness of breath and more.
Finally, someone from the executive office called and the conversation would be laughable if it wasn’t so pathetic. A verbal apology and, “This is not the experience we want a customer to have.” Well, a customer had it and what are you going to do to fix it? No offer for policy review, no offer to do ANYTHING to fix the problem. As far as they’re concerned, it’s over. As far as the printer goes, it’s outmoded (two years old), they can’t/won’t fix it, and there’s nothing they can do.
The woman FINALLY offered to give me a discount coupon towards a new printer, but said that the account I have with Dell is a different company (what?) and they wouldn’t allow me to use it. In other words, they’ll give me a discount coupon towards a new printer if I pay them upfront. But to feel free to call the financial services company.
When she asked if there was anything else she could do (since she’d done NOTHING), I nearly told her she could jump into the Gulf, but I restrained myself.
Why am I still running customer service errands? It’s so insulting. They are supposed to be fixing the problems caused by their personnel not living up to the pre-paid service agreement – and selling me a lemon of a printer.
I talked to the financial services and they said they don’t care; they have nothing to do with that type of decision. It’s up to the Executive office to give me a code the order department understands.
So I called Miss Executive Office back and told her what I’d been told and to send me the damn coupon. I am so over them.
On top of that, the order I placed for a new compact flashcard, photo paper, etc. went through. Everything arrived by air express EXCEPT for the one item I really needed, which is the compact flashcard. I need it for the gig on Saturday.
Dell is so fucking useless. While I realize I will be forced to deal with them for the life of this computer, I want my next computer to be something completely different.
Tuesday was okay at the theatre. It was only daywork, and I didn’t particularly want to be there, but I did it. I have to go back today, again for daywork. I’m going to stay until the evening to pick up my paycheck, small as this one will be. I don’t want to be there anymore.
I guess this is part of the Chiron Retrograde – Chiron is about finding and staying true to your soul’s purpose. And my soul is no longer in the theatre.
I lost all of yesterday morning waiting for the exterminator who had an appointment and never showed up. Two months in a row. And he can’t call and tell me he’s not coming because . . .?
Anyway, then I went back to Valhalla to fill out paperwork for the spring semester. Because it’s affiliated with the government – being part of SUNY – I had to fill out all this other paperwork. Now, my life does not fit into those little boxes, and I have an image of some bureaucrat who hates the fact I have a life denying me the right to work there.
I e-mailed the woman who hired me and asked her to coach me through that one set of paperwork. Everything else I could pretty much figure out.
The rest of the afternoon was spent printing out six months’ work of photos from my digital camera. One 256 MB (or is it MIB?) compact flashcard took 148 photos. Not too shabby! If my new card comes, I’ll be able to take plenty of photos over the weekend.
The photos have also inspired several travel pieces. Now, I need to sit down and write them.
Roughed out two more course proposals for next summer.
It doesn’t look like I’ll be able to apply to the MacDowell Colony, because my 2005 dance card looks pretty full. Which is good, but . . .
I did some serious work on the business plan. I want to see if I can find examples of other business plans online (didn’t I see one a few weeks ago?) for more ideas. I think I have next year’s goals pretty well figured out, and I’m breaking down the steps to reach those goals. Taking a few months to set up those goals and ways to reach them will enable me to put the plan into action as the calendar turns to January 1.
One Story rejected “Pauvre Bob” which is okay, because I have another market waiting for it. I need to do two more short stories for that market and send them off next week. Plus, I found another story I recently reworked a bit, and of which I’m overly fond, that I want to send to One Story.
Check out my friend and colleague Michelle Miles! Her interview is on Keep It Coming’s “Meet The Author” series this week:
The interview is really great – wouldn’t expect less, since she’s both a great author and a great person!
Still working on reorganizing my space. It’s a long process, but it’s starting to look a little bit better.
As usual, I’m running for a train.
I still have not been able to properly grieve my colleague’s death. I’m trying to perform one small act of random kindness each day in his honor, but it never feels like enough.